Have just this second cancelled an order with Lightning Source, after some bizarre events leading up to a book not being ready for its launch this week. Apparently Lightning Source (LS) don’t like covers that are done by graphic designers, who do much more complicated work than them and so rejected our cover for Grants Pass around five times due to it going over its max high density.
Now, this is the second time I’ve dealt with LS and the second time the project has been cancelled. The first time was a case of cover problems, followed by a proof that took a mere four months to get to me, when I wanted the book ready in a month. It seems I am a glutton for punishment but the situation was such that the team who messed up last time had been replaced and I thought it was worth giving them another chance.
I am aware at least a couple of you are happy with LS as a company and I’m curious as to why mine seems to be a special case.
Could anybody who has dealt with either the US or UK office (or both) let me know some thoughts, as I am very interested as to why such a well known company are so weak.